Hear from Our Customers
You flip a switch and nothing happens. Or your breaker trips for the third time this week. Maybe your lights flicker every time the AC kicks on, and you’re wondering if your house is about to catch fire.
These aren’t small problems. In Highland Village, where storms knock out power and older homes weren’t built for today’s electrical demands, you need someone who shows up, figures it out, and fixes it without the runaround.
That’s what we do. Panel upgrades for homes that can’t handle modern loads. Generator installations so you’re not sweating through the next outage. Emergency repairs when something goes wrong at 2 AM. We’ve been doing this for over 25 years across the DFW area, and we know exactly what Highland Village homes need.
Your electrical system either works or it doesn’t. We make sure it does.
Carroll Service Co is a family-owned electrical contractor that’s been serving Highland Village and the Mid-Cities for more than 25 years. We’re not a call center. We’re not a franchise. We’re licensed, insured electricians who live in this area and understand what your home is up against.
Highland Village sits in an area where tornado activity runs 151% higher than the national average. Severe thunderstorms and ice storms knock out power regularly. Your home’s electrical system has to handle that reality, and most older panels weren’t designed for it.
We’ve earned an A+ rating with the Better Business Bureau and multiple Super Service Awards because we show up when others won’t and fix what others couldn’t. You’re not getting a sales pitch. You’re getting straight answers and work that lasts.
First, we listen. You tell us what’s going on—whether it’s an emergency or something you’ve been putting off. We ask a few questions to understand the scope, then schedule a time that works for you. For emergencies, we move fast.
When we arrive, we assess the situation and explain what’s wrong in plain terms. No jargon. No upselling. Just a clear explanation of the problem and what it’ll take to fix it. You get upfront pricing before we touch anything.
Then we do the work. Panel upgrades, rewiring, generator installs, circuit repairs—whatever it is, we handle it with the same attention we’d give our own home. We clean up when we’re done, test everything, and make sure you understand how to avoid the same issue down the road.
You’re not left guessing. You know what happened, why it happened, and what we did to fix it.
Ready to get started?
Most Highland Village homes were built in the 1990s and early 2000s. Back then, a 100-amp panel was standard. Today, with smart thermostats, home offices, EV chargers, and high-efficiency HVAC systems, that’s not enough. Your breaker trips because your system is maxed out.
We upgrade panels to 150 or 200 amps so your home can handle the load. We install whole-house surge protection to keep your electronics safe during storms. We wire backup generators so you’re not sitting in the dark when the power goes out—and in this area, it will.
Highland Village has a median home value around $653K. That’s a serious investment. Outdated electrical systems don’t just cause headaches—they hurt resale value and increase insurance risk. Code-compliant upgrades protect both.
We also handle the smaller stuff: rewiring outlets, installing recessed lighting, fixing flickering lights, replacing old breaker panels. If it runs on electricity and it’s not working right, we fix it.
Your panel needs an upgrade if your breakers trip frequently, your lights dim when you run major appliances, or your home still has a 60 to 100-amp panel. Most Highland Village homes built before 2000 fall into this category.
Modern homes use significantly more power than older panels were designed to handle. You’re running computers, charging devices, powering HVAC systems, and possibly charging an electric vehicle. If your panel can’t support that load, it becomes a safety risk.
Another sign: if you’re adding square footage, finishing a garage, or installing a hot tub or pool equipment, your current panel likely won’t cut it. We assess your current system, calculate your home’s electrical demand, and recommend the right size upgrade. Most residential upgrades move to 150 or 200 amps, which gives you plenty of capacity for future needs without overbuilding.
First, check if your neighbors have power. If they do, the issue is likely your breaker panel or a tripped main breaker. Head to your panel and look for any breakers in the “off” position or sitting between on and off. Flip them fully off, then back on.
If that doesn’t work, or if the whole neighborhood is dark, the outage is likely on the utility side. You’ll need to wait for the power company to restore service. Highland Village sees frequent outages during severe storms—hundreds of thousands of customers lose power across DFW during major weather events.
That’s where a backup generator makes sense. We install Generac whole-house generators that kick on automatically when the grid goes down. You don’t flip a switch or haul out extension cords. Your lights, refrigerator, HVAC, and critical systems stay running. For families who work from home or have medical equipment that requires power, it’s not a luxury—it’s necessary.
Panel upgrades typically range from $2,000 to $4,500 depending on the size of the upgrade, the condition of your existing system, and whether we need to update your meter base or service entrance. A straightforward swap from 100 to 200 amps usually sits in the middle of that range.
If your home has aluminum wiring, outdated breaker types, or needs additional circuits run, the cost goes up. We give you an upfront price after assessing your system—no surprises, no hidden fees. You’ll know exactly what you’re paying before we start.
Here’s the thing: a panel upgrade isn’t just about convenience. It’s about safety and home value. Homes with outdated electrical systems are harder to insure and harder to sell. Buyers and inspectors flag old panels immediately. Upgrading now protects your investment and gives you peace of mind that your system can handle your family’s needs.
Yes, especially in Highland Village. This area sees severe thunderstorms, lightning strikes, and power fluctuations that fry electronics. A whole-house surge protector installs at your panel and stops surges before they reach your devices.
Power strips help, but they don’t protect hardwired systems like your HVAC, refrigerator, or garage door opener. A single lightning strike or utility surge can destroy thousands of dollars in equipment. Whole-house protection covers everything.
The cost is usually between $300 and $600 installed, depending on the unit. Compare that to replacing a $5,000 HVAC system or a $2,000 refrigerator, and it’s an easy call. We recommend surge protection for every home, but it’s especially critical in areas with high storm activity like Highland Village. Your electronics, appliances, and peace of mind are worth it.
We offer 24-hour electrician services in Highland Village, TX, and we’ve built our reputation on showing up fast. For true emergencies—sparking outlets, burning smells, total power loss—we often arrive within 20 to 30 minutes depending on where we’re coming from.
An electrical emergency isn’t something you wait on. If you smell burning plastic, see scorch marks around outlets, or hear buzzing from your panel, shut off power at the main breaker if it’s safe to do so, and call us immediately. Don’t wait until morning.
We answer our phones at 2 AM because electrical problems don’t keep business hours. You’re not getting a voicemail or a call center. You’re talking to someone who can dispatch a licensed electrician to your home right away. That’s how we’ve operated for 25+ years, and it’s why families in Highland Village keep our number saved.
A backup generator installation starts with a site assessment. We determine where the generator will sit—usually on a concrete pad outside your home—and calculate your home’s power needs. That tells us what size generator you need, typically between 10kW and 22kW for most Highland Village homes.
Next, we install a transfer switch at your electrical panel. This automatically disconnects your home from the grid when the power goes out and switches to generator power. You don’t do anything—it happens in seconds. We also run a natural gas or propane line to fuel the generator, depending on what’s available at your property.
The whole process takes one to two days for most homes. Once it’s done, your generator runs a self-test every week to make sure it’s ready when you need it. Generac units are built for North Texas weather extremes, and with regular maintenance, they last 15 to 20 years. It’s the most reliable way to keep your home powered during outages, and in an area where storms are a given, it’s one of the smartest upgrades you can make.
